The Best Practices for Security Camera Monitoring

When it comes to security camera monitoring, standards aren’t common, according to Joan Engebretson of SDM, therefore central stations often develop their own internal guidelines, and so the best video monitoring practices were investigated by SDM.

Although the popularity of security camera monitoring has been increasing; value has not kept up to speed. Establishing the best way to handle dispatches, voice-down capability, operator training and other key elements of video monitoring was up to central stations to rely on themselves.

Depending on the type of monitoring involved, security camera monitoring requirements vary. The options fall into three basic categories according to Scott Warshaw, president of Atlanta-based central station National Video Monitoring.

The most popular form is event-triggered monitoring where central station operators check in on the customer premises in response to an alarm generated either through the security camera’s internal motion detector, via video analytics or in response to an outside trigger – like a separate motion detector. With security camera verification, the central station operator’s purpose is to figure out if the alarm was set off due to a human intruder or simply an alarm nuisance – and then act accordingly.

Other types of security camera monitoring include live monitoring where central station operators watch security camera video feeds from a customer location – continuously – sort of like a premises-based guard does.

The various types of security camera monitoring might be sold as a package deal that includes audio capability (two way or voice-down), which gives operators the chance to speak with people who appear on their security camera monitors.

Whatever type of monitoring a central station does, security camera operators need detailed info about a customer and how to handle the various circumstances that may occur.

Some stations create their own software in order to maintain and monitor customer data. Others bought third-party software designed for that purpose. Some central stations integrated their customer management software with their central station automation software, whereas it’s two separate systems for others.

Both systems – integrated or separate – can work, according to Chris Brown, executive vice president of Reston, Virginia-based CheckVideo, a provider of security camera monitoring hardware and software used by central stations.

Brown also advised the most vital action a central station operator should take for a security camera monitoring account is to dispatch police when an intruder appears on the monitor. He stated that the most suitable language to use in such a situation would be to tell the police that there’s a “crime in progress.”

But be aware that when situations involve the police, they may not accept security camera recordings as appropriate evidence for use in prosecuting a criminal.

Central stations can increase the likelihood that recordings will be suitable as evidence by recording accurate screen views that the central station operator views, according to Brown.

In a nutshell, security camera monitoring is becoming crucial. This is a service that we provide for our clients. We offer video monitoring by a central station that works off of motion with video analytics. If you have high value assets video monitoring may be the choice for you, we recommend it in addition to a standard alarm system.

Call us at: 1-800-651-0138 and let Official Security Systems know how we can be of service to you.